Marc Gordon Negotiation Ontario Municipality Administrators’ Association and

Ontario Municipality Administrators’ Association and North America’s leading CEO Advisory Boards

In 2020 she was named to the Thinkers50 Radar

The Royal Bank of Canada and The World Bank

Meeting Planners International

Mark is passionate about giving audiences and clients the most influential and persuasive communication techniques to build trust and credibility every time they speak

Marc Gordon Negotiation Ontario Municipality Administrators’ Association andMost organizations know customer experience matters, but too often it gets siloed into one department or left to chance. Marc Gordon helps fix that. An internationally recognized customer experience strategist and keynote speaker, Marc teaches leaders how to create a culture where every employee becomes a CX champion. With more than 25 years of marketing and communications expertise, hes worked with global brands like Microsoft, Chanel, Hilton, and